Updated 3 November 2026
These service providers process personal data on Hopoti’s behalf to provide the Platform. Each one is bound by a data processing agreement. We email each Seller's main user at least 15 days before we add a new one.
Provider | What for | Where data is processed |
Amazon Web Services | Hosting, database and system emails | Ireland (EU) |
Cloudflare | Security and network traffic, routing AI requests | Global |
Twilio | SMS messages | United States |
Intercom | Customer support, including AI answers | United States |
Anthropic | AI features | United States |
Retool | Internal admin tools | United States |
Railway | Internal admin tools | United States |
Mixpanel | Product analytics | United States |
Sentry | Error tracking | United States |
Linear | Bug reports and feature requests | United States |
Slack | Internal communication | United States |
Google Workspace | Email and files, including data imports | Global |
Accelerate Equestrian Ltd | Customer support | Ireland (EU) |
Equine Software Group Ltd and its group companies HX Systems AB, Equestrian Insights AB, Hopoti Software Oy, Hopoti USA LLC, CAVALL Holdings Group Inc. | Shared customer support | United Kingdom, Sweden (EU), Finland (EU), United States |
Transfers outside the EU/EEA are protected by the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.
Payment providers
Stripe and Paytrail process card and online payments. Each Seller has its own agreement with the payment provider, which acts as an independent controller under that agreement rather than as Hopoti’s sub-processor.