As a Plus member, you automatically skip customer service queues & bots and can directly chat with an Hopoti expert via chat or email. Our in-house support team is available on weekdays from 9 am to 3 pm Finland time (EET / EEST), but we prioritize responding to Plus and business customers at other times if possible. You'll find our chat at the bottom right corner of the page, and you can reach us by email at support@hopoti.com.