When a rider pays you outside Hopoti, for example in cash, on your own card terminal or by bank transfer, mark their invoice as paid. Its lessons then become confirmed bookings and aren't cancelled as unpaid. You need Administrator or Instructor permissions.

Before you start

Only mark an invoice as paid once the rider has actually paid you. Marking it paid doesn't charge the rider anything.
Invoices riders pay online in Hopoti update by themselves: you don't need to mark them.

Mark an invoice as paid

Go to Invoices and open the invoice from the Open tab, or open it from the invoices on the rider's client card.
Select Mark as paid.
In Mark invoice as paid, check the amount, the rider and the number of related lessons, then select Confirm.

The invoice gets a Marked as paid badge and its lessons become confirmed bookings. For your bookkeeping, Archive > Invoices lists these invoices with the status Marked as paid.

An open invoice you created yourself then waits under Paid - waiting for action. Open it there and select Mark complete when you've done what was agreed. See Send a one-off or recurring invoice.

The Mark invoice as paid dialog: you are marking an invoice of €360.00 as paid for client Leo Virtanen, its 6 related lessons will be marked as paid and confirmed, a reminder to check that the rider has paid outside Hopoti, and the Confirm and Cancel buttons.

Offline bookings, seasons and Memberships

Some invoices work a little differently:

If the invoice is for an offline booking

When a rider books with one of your offline payment methods, such as cash on arrival, the invoice shows Offline payment in Invoices and is due on the lesson date. The booking shows as unpaid until you mark the invoice as paid. Hopoti doesn't cancel it when it's late: it stays until you mark it as paid or remove it. See Take bookings with offline payments.

If the invoice is one part of a season or payment plan

Each instalment of a season or payment plan is its own invoice. Marking one instalment paid confirms only the lessons it covers. The other instalments stay open until they're paid. To find all instalments, select the payment plan icon (Show invoices from same payment plan) on a row in Invoices.

If it's a Membership invoice

You can mark a monthly Membership invoice as paid in the same way, for example when a member pays by bank transfer. Open it in Invoices or with the member's Invoice button on the Memberships page, then select Mark as paid. Memberships are available on the Pro and Ultimate plans. New features like this aren't part of earlier plans (from before September 2026). Message our team to get access. See Follow up Memberships: members, invoices and notice.

If you can't find the invoice or the Mark as paid button

Check these in order:

The invoice is already paid: look under Paid - waiting for action or Complete in Invoices.
The invoice is under Cancelled: it wasn't paid within your grace days (3 days after the due date by default), so Hopoti removed it with its bookings. A cancelled invoice can't be restored, so add the rider to the lessons again: see Unpaid invoices and riders removed from lessons.

Marked the wrong invoice as paid, or still stuck? Message our team in the chat with the invoice number and the rider's name.

💳 Mark an invoice as paid