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💳 Payments and invoices

Take online and offline payments, send invoices, handle refunds and follow up on unpaid bookings.

14 articles
Start taking online paymentsSet up Stripe, or Paytrail in Finland, get verified and published, and check your payment status.
When your money arrives: payoutsHow and when online payments reach your bank account through Stripe or, in Finland, Paytrail, and where to see payouts.
Accept bank payments (ACH) from US ridersLet US riders pay from their bank account, choose how close to a lesson ACH is allowed, and set a lower bank booking fee.
Take bookings with offline paymentsLet riders pick cash, bank transfer or your own method at checkout, add offline bookings yourself, and mark them paid.
Pass a booking fee on to ridersAdd a percentage or fixed booking fee to riders' prices, name it, choose its VAT rate and check what riders will pay.
Set VAT or sales tax on your pricesChoose your default tax rate, set tax per price, and get it right on receipts in your country.
Split a price into line items with different VAT ratesBreak a lesson, camp or service price into named items, each with its own VAT rate, while riders still pay one price.
How invoices work in HopotiWhere invoices come from, what each tab and status means, and what riders see.
Send a one-off or recurring invoiceInvoice riders for things outside your calendar, such as board or farrier costs, with one or several rows, in parts or every month.
Change how a rider pays with a payment planCreate or change a rider's payment plan, remove invoices and move lessons to another way of paying.
Mark an invoice as paidRecord a payment made outside Hopoti so the rider's lessons are confirmed.
Unpaid invoices and riders removed from lessonsReminders, grace days and automatic cancellation of unpaid bookings, and how to put a removed rider back and fix the payment.
Refund a paymentAsk us to refund all or part of a payment, and tidy up the rider's bookings and credits afterwards.
Handle a disputed paymentWhat to do when a rider disputes a card payment, how to respond and what evidence helps.