Your History page lists everything you've paid for and booked, and it's where you download receipts. Use it when you need a receipt or want to check what you paid.
Download a receipt
Open the menu in the top-right corner and select History. You can also select History below your calendar.
Choose the dates you want to see.
Find the payment and select Show. The Payment window opens.
Select Download receipt to save the receipt as a PDF, or Open receipt to open it.
When you pay for a booking or an invoice, you also get a receipt by email.
What your History shows
History lists your payments, bookings, cancellations, invoices and changes to your Stablecard credits for the dates you choose. Select Show on a row for more:
a payment: the Payment window, with Open receipt and Download receipt
a booking: Go to calendar
an invoice: Go to invoices
What your receipt shows
A Hopoti receipt shows the stable's company name and address, who paid and how. Then:
one line for each lesson, invoice or product the payment covered, with the amount without VAT, the VAT rate and the VAT amount
a VAT summary for each rate, when the lines have different VAT rates
the booking fee as its own line, "Booking fee (excl. VAT)", with its own VAT, if your stable has added one (your stable may use its own name for it)
the totals, which match what you paid
a "Printed" line with the date and time
If you can't find a payment or receipt
Check these in order:
The dates don't include the payment. Change the dates in History.
You're logged in to another account. Log in to the account that made the payment.
You need other details on the receipt, for example your company's name. Ask your stable.
Still stuck? Message our team in the chat with your stable's name and the date and amount of the payment.