Our Live Support Team and AI Agent are ready to help you through:

💬 Chat or ✉️ support@hopoti.com

🆔 Identification – Please log in to Hopoti when chatting with us, or send an email from the address you've used for your Hopoti Account. Thank you!

💡 Ideas or feedback? Send us a message so we can add votes to the wish, or add the item to our internal wishlist if it's not there yet.

💻 Online meetings for businesses - Free of charge, available for new business customers through the Book Demo page, and for current business customers by going to stable pages, opening the chat messenger composer and selecting "Book Meeting".

You can expect answers within minutes during our office hours. Our EU-based team is currently available 12 hours each weekday at the following times:

7 AM – 7 PM (WET)

London, Dublin, Lisbon

8 AM – 8 PM (CET)

Stockholm, Paris, Berlin

9 AM – 9 PM (EET)

Helsinki, Athens, Bucharest

2 AM – 2 PM (Eastern Time)

New York, Toronto, Miami

6 PM – 6 AM (AEST)

Sydney, Melbourne, Brisbane

Please note that our support may not be available, for example, during various bank holidays in the EU. We communicate any exceptions over in our chat messenger.

Our Hopoti-trained AI Agent is available 24/7 whenever our Live Support Team is offline.

The AI Agent has access to all our Help Center knowledge—and more—so it can answer most questions instantly, day or night. If it can't resolve an issue, your chat will be handed over to our team to follow up when they're back online.

We are proud of our fast & quality support. To keep it working like a charm also in the future, we've set the following target response times for ourselves during office hours:

Here's how we target to resolve different support cases: