Our in-house support team is ready to help you in English or Finnish:
💬 Chat or ✉️ support@hopoti.com
🆔 Identification – Please log in to Hopoti when chatting with us, or send an email from the address you've used for your Hopoti Account. Thank you!
Business Users can also be in touch to schedule a time for:
💻 Online meeting - Free of charge
Office hours
Our support team is located in Helsinki, Finland. Please see below when we're usually online to answer your questions within minutes:
US Eastern | UK & Ireland | 📍 Finland UTC+2 | Australia Eastern |
2 AM – 8 AM weekdays | 7 AM – 1 PM weekdays | 9 AM – 3 PM weekdays | 6 PM – 12 AM weekdays |
Target response & resolution times
We are proud of our fast & quality support. To keep it working like a charm also in the future, we've set the following target response times for ourselves:
Response times | Priority Support 💼 Business Users 💎 VIP Support | Support 👤 Other Users ❌ Unidentified |
Office hours | 2 min | 10 min |
Other times + bank holidays + holiday seasons | 24 h | 48 h |
Here's how we target to resolve different support cases:
Resolution times | Target | Notes |
Support | As soon as possible | Within the response times. |
Technical Support | Less than 5 business days | Needs work from our Technical Support. |
Refund payments | 1–2 business days | Technical Support clears the backlog usually once every weekday. |
Delete account | 1–5 business days | Technical Support clears the backlog usually once every weekday. |