Our in-house support team is ready to help you in English or Finnish:

💬 Chat or ✉️ support@hopoti.com


🆔 Identification – Please log in to Hopoti when chatting with us, or send an email from the address you've used for your Hopoti Account. Thank you!


Business Users can also be in touch to schedule a time for:

💻 Online meeting - Free of charge


Target response & resolution times

We are proud of our fast & quality support. To keep it working like a charm also in the future, we've set the following target response times for ourselves:

Response times

Priority Support

💼 Business Users

💎 VIP Support

Support

👤 Other Users

❌ Unidentified

Office hours

Weekdays 9 am – 3 pm

🇫🇮 Finland time

2 min

10 min

Other times

+ bank holidays

+ holiday seasons

24 h

48 h

Here's how we target to resolve different support cases:

Resolution times

Target

Notes

Basic questions and issues

As soon as possible

Within the response times.

Intermediate questions and issues

1–2 business days

Needs work from our Technical Support.

Advanced questions and issues

Less than 5 business days

Needs a lot of work from our Technical Support.

Refund payments

1–2 business days

Technical Support clears the backlog usually once every weekday.

Delete account

1–2 business days

Technical Support clears the backlog usually once every weekday.

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