Our in-house support team is ready to help you in English or Finnish:

💬 Chat or ✉️ support@hopoti.com


🆔 Identification – Please log in to Hopoti when chatting with us, or send an email from the address you've used for your Hopoti Account. Thank you!


Business Users can also be in touch to schedule a time for:

💻 Online meeting - Free of charge


Target response & resolution times

We are proud of our fast & quality support. To keep it working like a charm also in the future, we've set the following target response times for ourselves:

Response times

Priority Support

💼 Business Users

💎 VIP Support

Support

👤 Other Users

❌ Unidentified

Office hours

Weekdays 9 am – 3 pm

🇫🇮 Helsinki UTC+2 (EET)

2 min

10 min

Other times

+ bank holidays

+ holiday seasons

24 h

48 h

Here's how we target to resolve different support cases:

Resolution times

Target

Notes

Questions or issues

(basic level)

As soon as possible, within the response times

-

Payment provider

related requests

During office hours

-

Questions or issues

(intermediate level)

During office hours

Needs work from our Technical Support.

Refund payments

Following business day

Technical Support clears the backlog usually once every weekday.

Delete account

Following business day

Technical Support clears the backlog usually once every weekday.

Questions or issues

(advanced level)

Within 7 days

Needs a lot of work from our Technical Support.

While we can't guarantee target response & resolution times, we promise to try our best. To verify that, please see the stats gathered from all of our conversations together since 2020:

Median response time

During office hours

Conversation ratings

😃 or 🤩

2022 (so far)

40 sec

96.4%

2021

48 sec

96.2%

2020

57 sec

96.9%

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