Our in-house support team is ready to help you in English or Finnish:
💬 Chat or ✉️ support@hopoti.com
🆔 Identification – Please log in to Hopoti when chatting with us, or send an email from the address you've used for your Hopoti Account. Thank you!
Business Users can also be in touch to schedule a time for:
💻 Online meeting - Free of charge
Target response & resolution times
We are proud of our fast & quality support. To keep it working like a charm also in the future, we've set the following target response times for ourselves:
Response times | Priority Support 💼 Business Users 💎 VIP Support | Support 👤 Other Users ❌ Unidentified |
Office hours Weekdays 9 am – 3 pm 🇫🇮 Helsinki UTC+2 (EET) | 2 min | 10 min |
Other times + bank holidays + holiday seasons | 24 h | 48 h |
Here's how we target to resolve different support cases:
Resolution times | Target | Notes |
Questions or issues (basic level) | As soon as possible, within the response times | - |
Payment provider related requests | During office hours | - |
Questions or issues (intermediate level) | During office hours | Needs work from our Technical Support. |
Refund payments | Following business day | Technical Support clears the backlog usually once every weekday. |
Delete account | Following business day | Technical Support clears the backlog usually once every weekday. |
Questions or issues (advanced level) | Within 7 days | Needs a lot of work from our Technical Support. |
While we can't guarantee target response & resolution times, we promise to try our best. To verify that, please see the stats gathered from all of our conversations together since 2020:
Median response time During office hours | Conversation ratings 😃 or 🤩 | |
2022 (so far) | 40 sec | 96.4% |
2021 | 48 sec | 96.2% |
2020 | 57 sec | 96.9% |