Existing customer with a signed partner agreement?
Please refer to your signed partner agreement for details, and below for extra rates and exceptions by region.
Existing customer without agreement? (Legacy Pricing)
Please refer to the Legacy Pricing article for customers prior to Sep 2026 without a signed partner agreement.
🌐 View Pricing by Region
North America | 🇺🇸 🇨🇦
North America | 🇺🇸 🇨🇦
Subscription & Partner Agreement
Please refer to your signed partner agreement for subscription fee, billing cycle and other details.
Rates & Exceptions – USD and CAD
Please see below for standard fees, extra rates and exceptions. Keep in mind that you have the option to automatically pass on payment fees to riders at a set percentage, a fixed amount, or both.
💳 Online Payments (Cards): 1.3% Hopoti fee + payment costs (3.5%)
Standard Fee: 4.8% per payment, incl. Hopoti and Stripe costs.
Minimum Fee: $2.00 per payment.
This fee covers all major debit and credit card payments, both domestic and international, through Visa, Mastercard, Apple Pay, Google Pay, American Express, Discover, Diners Club, Union Pay, and Link by Stripe.
🏦 Bank Payments (ACH): 1.8% Hopoti fee + payment costs (0.8%)
ACH Fee: 2.6% per payment, incl. Hopoti and Stripe costs.
Minimum Fee: $2.00 per payment.
This fee covers ACH Direct Debit in the US.
💵 Offline Payments (Cash): $0.50 per booking
Offline Payment Fee: $0.50 per booking above your allowance.
You can allow riders to pay outside the usual Hopoti payment methods using your custom offline payment options, such as cash on arrival or other methods.
💬 SMS messages: $0.10 per SMS
SMS Fee: $0.10 per segment (160 characters) above your allowance.
Some subscription tiers may include a free monthly allowance.
Payouts – automatic transfers to your bank account
Weekly payouts are included free of charge.
Schedule: each Monday, with a country-specific standard delay by Stripe on which payments are included in the payout.
United States: 2 business day delay. The payout covers payments made from the previous Friday through Thursday.
Canada: 3 business day delay. The payout covers payments made from the previous Thursday through Wednesday.
Exceptions: bank holidays and other circumstances may delay the payouts.
Daily Payouts: +0.3% extra fee per payment to enable payouts for every weekday.
This accelerated schedule is only available by request for businesses meeting eligibility criteria based on risk and history with us.
Refunds – free of charge
By default, when customers cancel within the policies you set, they are compensated with a stablecard credit, which can be used to reschedule a new booking. However, the business can request a full or partial refund for any of the payments if needed, with no extra charges.
Please note that our fee is charged at the time of the purchase and will not be refunded. Also, as the refunded amount is deducted from the next payout, you need to have the required balance with us to complete the refund.
Additional payment methods – disabled by default
Alipay: +1% extra fee; digital wallet from China.
WeChat Pay: +1% extra fee; digital wallet from China.
Others: contact us for further details.
Disputes – only if your customer disputes a payment
Dispute Handling Fee: $20.00 per initiated chargeback on any disputed payment.
Taxes & Terms
All prices and fees are shown without applicable taxes. Please see the full terms and conditions, and refer to your partner agreement for the contracting entity for Hopoti.
Australia | 🇦🇺 🇳🇿
Australia | 🇦🇺 🇳🇿
Subscription & Partner Agreement
Please refer to your signed partner agreement for subscription fee, billing cycle and other details.
Rates & Exceptions – AUD and NZD
Please see below for standard fees, extra rates and exceptions. Keep in mind that you have the option to automatically pass on payment fees to riders at a set percentage, a fixed amount, or both.
💳 Online Payments (Cards): 1.3% Hopoti fee + payment costs (2.3%)
Standard Fee: 3.6% per payment, incl. Hopoti and Stripe costs.
Minimum Fee: A$1.00 per payment.
This fee covers all major debit and credit card payments, both domestic and international, through Visa, Mastercard, Apple Pay, Google Pay, and Link by Stripe.
💵 Offline Payments (Cash): A$0.70 per booking
Offline Payment Fee: A$0.70 per completed booking.
You can allow riders to pay outside the usual Hopoti payment methods using your custom offline payment options, such as cash on arrival or other methods.
💬 SMS messages: A$0.20 per SMS
SMS Fee: A$0.20 per segment (160 characters) above your allowance.
Some subscription tiers may include a free monthly allowance.
Payouts – automatic transfers to your bank account
Weekly payouts are included free of charge.
Schedule: each Monday, with a country-specific standard delay by Stripe on which payments are included in the payout.
Australia: 2 business day delay. The payout covers payments made from the previous Friday through Thursday.
New Zealand: 4 business day delay. The payout covers payments made from the previous Wednesday through Tuesday.
Exceptions: bank holidays and other circumstances may delay the payouts.
Daily Payouts: +0.3% extra fee per payment to enable payouts for every weekday.
This accelerated schedule is only available by request for businesses meeting eligibility criteria based on risk and history with us.
Refunds – free of charge
By default, when customers cancel within the policies you set, they are compensated with a stablecard credit, which can be used to reschedule a new booking. However, the business can request a full or partial refund for any of the payments if needed, with no extra charges.
Please note that our fee is charged at the time of the purchase and will not be refunded. Also, as the refunded amount is deducted from the next payout, you need to have the required balance with us to complete the refund.
Additional payment methods – disabled by default
Alipay: +1% extra fee; digital wallet from China.
WeChat Pay: +1% extra fee; digital wallet from China.
Others: contact us for further details.
Disputes – only if your customer disputes a payment
Dispute Handling Fee: A$30.00 per initiated chargeback on any disputed payment.
Taxes & Terms
All prices and fees are shown without applicable taxes. Please see the full terms and conditions, and refer to your partner agreement for the contracting entity for Hopoti.
UK & Ireland | 🇬🇧 🇮🇪
UK & Ireland | 🇬🇧 🇮🇪
Subscription & Partner Agreement
Please refer to your signed partner agreement for subscription fee, billing cycle and other details.
Rates & Exceptions – GBP and EUR
Please see below for standard fees, extra rates and exceptions. Keep in mind that you have the option to automatically pass on payment fees to riders at a set percentage, a fixed amount, or both.
💳 Online Payments (Cards): 1.3% Hopoti fee + payment costs (2.0%)
Standard Fee: 3.3% per payment, incl. Hopoti and Stripe costs.
Minimum Fee: £1.00 / €1.00 per payment.
This fee covers all major debit and credit card payments, both domestic and international, through Visa, Mastercard, Apple Pay, Google Pay, and Link by Stripe – and also the local payments of Revolut Pay and Pay By Bank.
AMEX Cards: +1% extra fee; all card brands are enabled by default.
💵 Offline Payments (Cash): £0.50 / €0.50 per booking
Offline Payment Fee: £0.50 / €0.50 per completed booking.
You can allow riders to pay outside the usual Hopoti payment methods using your custom offline payment options, such as cash on arrival or other methods.
💬 SMS messages: £0.10 / €0.15 per SMS
SMS Fee: £0.10 / €0.15 per segment (160 characters) above your allowance.
Some subscription tiers may include a free monthly allowance.
Payouts – automatic transfers to your bank account
Weekly payouts are included free of charge.
Schedule: each Monday, with a country-specific standard delay by Stripe on which payments are included in the payout.
United Kingdom: 3 business day delay. The payout covers payments made from the previous Thursday through Wednesday.
Ireland: 3 business day delay. The payout covers payments made from the previous Thursday through Wednesday.
Exceptions: bank holidays and other circumstances may delay the payouts.
Daily Payouts: +0.3% extra fee per payment to enable payouts for every weekday.
This accelerated schedule is only available by request for businesses meeting eligibility criteria based on risk and history with us.
Refunds – free of charge
By default, when customers cancel within the policies you set, they are compensated with a stablecard credit, which can be used to reschedule a new booking. However, the business can request a full or partial refund for any of the payments if needed, with no extra charges.
Please note that our fee is charged at the time of the purchase and will not be refunded. Also, as the refunded amount is deducted from the next payout, you need to have the required balance with us to complete the refund.
Additional payment methods – disabled by default
Alipay: +1% extra fee; digital wallet from China.
WeChat Pay: +1% extra fee; digital wallet from China.
Others: contact us for further details.
Disputes – only if your customer disputes a payment
Dispute Handling Fee: £20.00 / €20.00 per initiated chargeback on any disputed payment.
Taxes & Terms
All prices and fees are shown without applicable taxes, such as VAT. A reverse VAT charge of 0% is available for all EU VAT-registered businesses. Otherwise, applicable VAT will be added to the fee in Ireland/EU. Hopoti.com is provided by Hopoti Software Oy (FI27707946) and is subject to Finnish VAT under the Finnish VAT Act. Please see the full terms and conditions for details.
Nordic Europe | 🇸🇪 🇩🇰 🇳🇴
Nordic Europe | 🇸🇪 🇩🇰 🇳🇴
Subscription & Partner Agreement
Please refer to your signed partner agreement for subscription fee, billing cycle and other details.
Rates & Exceptions – SEK, DKK and NOK
Please see below for standard fees, extra rates and exceptions. Keep in mind that you have the option to automatically pass on payment fees to riders at a set percentage, a fixed amount, or both.
💳 Online Payments (Cards): 1.3% Hopoti fee + payment costs (2.0%)
Standard Fee: 3.3% per payment, incl. Hopoti and Stripe costs.
Minimum Fee: 10 SEK / 10 DKK / 15 NOK per payment.
This fee covers all major debit and credit card payments, both domestic and international, through Visa, Mastercard, Apple Pay, Google Pay, and Link by Stripe – and also the local payments of Swish (SE), MobilePay (DK) and Vipps (NO).
AMEX Cards: +1% extra fee; all card brands are enabled by default.
MobilePay (DK): 20 DKK monthly fee from Stripe; enabled by request.
💵 Offline Payments (Cash): 5 kr per booking
Offline Payment Fee: 5 SEK/DKK/NOK per completed booking.
You can allow riders to pay outside the usual Hopoti payment methods using your custom offline payment options, such as cash on arrival or other methods.
💬 SMS messages: 1,50 kr per SMS
SMS Fee: 1,50 SEK/DKK/NOK per segment (160 characters) above your allowance.
Some subscription tiers may include a free monthly allowance.
Payouts – automatic transfers to your bank account
Weekly payouts are included free of charge.
Schedule: each Monday, with a country-specific standard delay by Stripe on which payments are included in the payout.
Sweden: 3 business day delay. The payout covers payments made from the previous Thursday through Wednesday.
Denmark: 3 business day delay. The payout covers payments made from the previous Thursday through Wednesday.
Norway: 3 business day delay. The payout covers payments made from the previous Thursday through Wednesday.
Exceptions: bank holidays and other circumstances may delay the payouts.
Daily Payouts: +0.3% extra fee per payment to enable payouts for every weekday.
This accelerated schedule is only available by request for businesses meeting eligibility criteria based on risk and history with us.
Refunds – free of charge
By default, when customers cancel within the policies you set, they are compensated with a stablecard credit, which can be used to reschedule a new booking. However, the business can request a full or partial refund for any of the payments if needed, with no extra charges.
Please note that our fee is charged at the time of the purchase and will not be refunded. Also, as the refunded amount is deducted from the next payout, you need to have the required balance with us to complete the refund.
Additional payment methods – disabled by default
Alipay: +1% extra fee; digital wallet from China.
WeChat Pay: +1% extra fee; digital wallet from China.
Others: contact us for further details.
Disputes – only if your customer disputes a payment
Dispute Handling Fee: 200 SEK/DKK/NOK per initiated chargeback on any disputed payment.
Taxes & Terms
All prices and fees are shown without applicable taxes, such as VAT. A reverse VAT charge of 0% is available for all EU VAT-registered businesses. Otherwise, applicable VAT will be added to the fee in the EU. Hopoti.com is provided by Hopoti Software Oy (FI27707946) and is subject to Finnish VAT under the Finnish VAT Act. Please see the full terms and conditions for details.
Continental | Rest of Europe
Continental | Rest of Europe
Subscription & Partner Agreement
Please refer to your signed partner agreement for subscription fee, billing cycle and other details.
Rates & Exceptions – EUR
Please see below for standard fees, extra rates and exceptions. Keep in mind that you have the option to automatically pass on payment fees to riders at a set percentage, a fixed amount, or both.
💳 Online Payments (Cards): 1.3% Hopoti fee + payment costs (2.0%)
Standard Fee: 3.3% per payment, incl. Hopoti and Stripe costs.
Minimum Fee: €1.00 per payment.
This fee covers all major debit and credit card payments, both domestic and international, through Visa, Mastercard, Apple Pay, Google Pay, and Link by Stripe – and also the local payments of iDEAL (NL), Bancontact (BE), Revolut Pay (only in EUR), EPS (AT), Przelewy24 (PL) and BLIK (PL).
AMEX Cards: +1% extra fee; all card brands are enabled by default.
💵 Offline Payments (Cash): €0.50 per booking
Offline Payment Fee: €0.50 per completed booking.
You can allow riders to pay outside the usual Hopoti payment methods using your custom offline payment options, such as cash on arrival or other methods.
💬 SMS messages: €0.15 per SMS
SMS Fee: €0.15 per segment (160 characters) above your allowance.
Some subscription tiers may include a free monthly allowance.
Payouts – automatic transfers to your bank account
Weekly payouts are included free of charge.
Schedule: each Monday, with a country-specific standard delay by Stripe on which payments are included in the payout.
Europe: 3 business day delay. The payout covers payments made from the previous Thursday through Wednesday.
Exceptions: bank holidays and other circumstances may delay the payouts.
Daily Payouts: +0.3% extra fee per payment to enable payouts for every weekday.
This accelerated schedule is only available by request for businesses meeting eligibility criteria based on risk and history with us.
Refunds – free of charge
By default, when customers cancel within the policies you set, they are compensated with a stablecard credit, which can be used to reschedule a new booking. However, the business can request a full or partial refund for any of the payments if needed, with no extra charges.
Please note that our fee is charged at the time of the purchase and will not be refunded. Also, as the refunded amount is deducted from the next payout, you need to have the required balance with us to complete the refund.
Additional payment methods – disabled by default
Multibanco (PT): +1% extra fee; pay through online banking or ATM.
Klarna (EU): extra fees starts at +2%; buy now and pay later option.
Alipay: +1% extra fee; digital wallet from China.
WeChat Pay: +1% extra fee; digital wallet from China.
Others: contact us for further details.
The following local payment methods are enabled by default in their respective countries and are included in the standard fee: iDEAL (NL), Bancontact (BE), EPS (AT), Przelewy24 (PL) and BLIK (PL).
Disputes – only if your customer disputes a payment
Dispute Handling Fee: €20.00 per initiated chargeback on any disputed payment.
Pricing availability
This "Continental | Rest of Europe" pricing is available in the Netherlands, Belgium, Germany, France, Italy, Spain, Portugal, Estonia, and Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Gibraltar, Greece, Hungary, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia and Switzerland. Please see pricing for the UK & Ireland, Nordics and other regions separately.
Taxes & Terms
All prices and fees are shown without applicable taxes, such as VAT. A reverse VAT charge of 0% is available for all EU VAT-registered businesses. Otherwise, applicable VAT will be added to the fee in the EU. Hopoti.com is provided by Hopoti Software Oy (FI27707946) and is subject to Finnish VAT under the Finnish VAT Act. Please see the full terms and conditions for details.
Asia | 🇦🇪 🇯🇵 🇸🇬 🇭🇰 🇹🇭
Asia | 🇦🇪 🇯🇵 🇸🇬 🇭🇰 🇹🇭
Subscription & Partner Agreement
Please refer to your signed partner agreement for subscription fee, billing cycle and other details.
Standard Fee: 4.9% per payment, incl. standard Hopoti and payment costs.
Minimum Fee: AED5.00 / ¥250.00 / S$3.00 / HK$15.00 / ฿40.00 per payment.
Bank Payouts: weekly payouts included; daily payouts +0.3% extra fee.
Payment Refunds: included; note that our fees are not returned to you.
Dispute Handling: AED60 / ¥1,500 / S$15 / HK$85 / ฿500 per chargeback.
All prices and fees are shown without applicable VAT or GST.
Rates & Exceptions – AED, JPY, SGD, HKD and THB
Please see below for standard fees, extra rates and exceptions. Keep in mind that you have the option to automatically pass on payment fees to riders at a set percentage, a fixed amount, or both.
💳 Online Payments (Cards): 1.3% Hopoti fee + payment costs (3.6%)
Standard Fee: 4.9% per payment, incl. Hopoti and Stripe costs.
Minimum Fee: AED5.00 / ¥250.00 / S$3.00 / HK$15.00 / ฿40.00 per payment.
This fee covers all major debit and credit card payments, both domestic and international, through Visa, Mastercard, Apple Pay, Google Pay, and Link by Stripe – and also the local payments of iDEAL (NL), Bancontact (BE), Revolut Pay (only in EUR), EPS (AT), Przelewy24 (PL) and BLIK (PL).
AMEX Cards: +1% extra fee; all card brands are enabled by default.
💵 Offline Payments (Cash): price per booking
Offline Payment Fee: AED2.50 / ¥100.00 / S$0.80 / HK$5.00 / ฿20.00 per completed booking.
You can allow riders to pay outside the usual Hopoti payment methods using your custom offline payment options, such as cash on arrival or other methods.
💬 SMS messages: price per SMS
SMS Fee: AED0.75 / ¥30.00 / S$0.25 / HK$1.50 / ฿6.00 per segment (160 characters) above your allowance.
Some subscription tiers may include a free monthly allowance.
Payouts – automatic transfers to your bank account
Weekly payouts are included free of charge.
Schedule: each Monday, with a country-specific standard delay by Stripe on which payments are included in the payout.
UAE: 5 business day delay.
Japan: 4 business day delay.
Singapore: 7 calendar day delay.
Hong Kong: 7 calendar day delay.
Thailand: 7 business day delay.
Exceptions: bank holidays and other circumstances may delay the payouts.
Daily Payouts: +0.3% extra fee per payment to enable payouts for every weekday.
This accelerated schedule is only available by request for businesses meeting eligibility criteria based on risk and history with us.
Refunds – free of charge
By default, when customers cancel within the policies you set, they are compensated with a stablecard credit, which can be used to reschedule a new booking. However, the business can request a full or partial refund for any of the payments if needed, with no extra charges.
Please note that our fee is charged at the time of the purchase and will not be refunded. Also, as the refunded amount is deducted from the next payout, you need to have the required balance with us to complete the refund.
Additional payment methods – disabled by default
Alipay: +1% extra fee; digital wallet from China.
WeChat Pay: +1% extra fee; digital wallet from China.
Others: contact us for further details.
Disputes – only if your customer disputes a payment
Dispute Handling Fee: AED60 / ¥1,500 / S$15 / HK$85 / ฿500 per initiated chargeback on any disputed payment.
Taxes & Terms
All prices and fees are shown without applicable taxes. Please see the full terms and conditions, and refer to your partner agreement for the contracting entity for Hopoti.
List of all supported countries
List of all supported countries
We support online payments in at least the following countries, and offline payments in any country.
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Thailand
United Arab Emirates
United Kingdom
United States
If your area or country is not listed here, don't worry! Contact us through chat or support@hopoti.com, and let's see how we can help your business.
FAQ
In what way is the minimum fee calculated?
In what way is the minimum fee calculated?
In Hopoti, our fees are applied to the total payment amount. If the standard percentage fee for your transaction is lower than the minimum fee set for that currency, we will apply the minimum fee instead. Furthermore, any applicable taxes will be added to your final fees. Please refer to the minimum fees for each region and currency above.