📬 Riders Can Now Reply to Your Emails
We've made email communication between centres and riders smoother than ever:
The email saved in Business Settings as your contact email is now automatically set as the Reply-To address for any emails that businesses send from Hopoti.
Emails are still sent from no-reply@hopoti.com for delivery reliability, and the change doesn't affect system emails like booking confirmations or reminders.
When a client clicks Reply, the business email will appear automatically – no more lost replies! We also show this new banner at the end of the emails:
Need to follow up with Example Centre?
Replies are sent to example@hopoti.com.
⏳ Flexible Unpaid Season Cancellation Behaviour
Businesses can now choose how Hopoti handles unpaid season invoices:
New Option – Cancel only the current invoice and lessons attached to it when a client doesn't pay on time.
Default Behaviour (unchanged) – All season invoices and lessons are cancelled after the grace period.
Adjust this from Business Settings → Default settings → “Season cancellation when overdue invoices”.
Grace period defaults to 3 days overdue (also now shown in settings).
Don't want Hopoti to cancel invoices and lessons so quickly after the invoices are due? Just contact Hopoti Support to change this locked setting.
💡 Keep in mind that setting the grace period too high may lead to unpaid lessons happening before you've received the payment.
📅 "Show Event Type" Toggle Now on the Events Page
A small change with a big impact for businesses' weekly planning:
Toggle "Show event type" from the ⬇️ Show more options menu on the right.
Event types are now shown alongside each event (e.g., on the weekly calendar), allowing you to, for example, view and schedule activities such as jumping lessons evenly throughout the week.
If the view feels crowded, use the new ↔️ full-width toggle in the top-right corner for a better overview.
🌍 Hopoti Live Support Speaks 40+ Languages
Our Live Support is now truly global:
Expanded AI tools to support all Hopoti languages, plus many more – you'll be able to speak with our team in any of 40+ languages.
Fully localised support experience via both chat and email, even for languages that our team doesn't really speak, but can with a little help from the AI! ✨
Early roll-out included a translation hiccup for English speakers (now fixed – sorry if you spotted any messages en español or en portugués, for example).
🛠️ Other Improvements
More account details shown in Family Account overview for easier identification.
Updated cookie banner for US compliance.
Bug fixes and small enhancements across Hopoti.
💙 Thanks for using Hopoti and helping us improve these features! Questions or feedback? Our team is here to help and answer 12 hours every weekday through chat or email at support@hopoti.com – now in 40+ languages.