Tags are labels for riders, lessons and cards. They decide who can book which lessons, who can buy which Stablecards and Passes, and which lessons a Stablecard pays for. Riders never see tags.
This feature is available on certain plans
Tags for restricting lessons, riders and cards are available on the Growth, Pro and Ultimate plans.
Earlier plans (from before September 2026) include this too.
How tags decide who can book
Every new lesson has two smart tags in Tags – limit buying: All Users (every registered Hopoti user) and All Stablecards (every Stablecard your riders hold), so anyone can book and every Stablecard pays.
A rider can book when they have one of the lesson's tags or pay with a Stablecard that has one of them in Tags - Card is suitable to. So a lesson that keeps All Stablecards can still be booked by anyone holding one of your Stablecards.
Whether riders without a match still see the lesson depends on your stable's settings: either they see it but can't book it, or only riders with a match see it. This is separate from Event hidden, which hides a lesson from all riders.
Where you use tags
Lesson fields are on the lesson's Edit tab in Events; card and Pass fields are under Cards.
Where | Field | What it decides |
Lesson, course or camp | Tags – limit buying | Who can book it and which Stablecards pay for it |
Lesson, course or camp | Cancellation card's tags | Which lessons a cancellation credit can book (empty: only lessons with All Stablecards) |
Stablecard, Pass or gift card | Tags – limit card buying | Who can buy it (default All Users) |
Stablecard | Tags - Card is suitable to | Which lessons it pays for (empty: only lessons with All Stablecards) |
Pass | Tags - By purchasing the card the customer gets tags | The tags a rider has while the Pass is valid |
Service option | Tags - option can be purchased | Who can book the option |
Create a tag
Select Tags in the admin menu, then Tag editor.
Select New tag, choose a colour and type a name, for example Group lesson.
Select Add.
The tag button next to every tag field opens the same editor. Select a tag's pencil to rename, recolour or delete it.
Give tags to riders
Add tags in the Tags column in Clients, or on the client card's Basic info tab.
Tags in the admin menu lists the riders with each tag: remove a rider with the x, or message them all with Send message.
Limit who can book a lesson
Select Events, click the lesson and open the Edit tab.
Under Tags – limit buying, remove All Users with its x and add your tag. If only Stablecards with your tag should pay for the lesson, remove All Stablecards too.
Under Cancellation card's tags, add the tag of the lessons a rider may rebook after cancelling, usually the same one.
Save. For a series, choose Save changes to all events > Only save changes to all events.
Suitable Stablecards for this event then lists the cards that can pay. A card in red fits, but buying it is limited with tags.
Watch out for these two mistakes when you limit a lesson.
The two most common tag mistakes
When you remove All Stablecards from a lesson (for example so group-lesson cards can't pay for private lessons), also add the lesson's tag to Tags - Card is suitable to on the Stablecards you sell for it and to the lesson's Cancellation card's tags. Otherwise those cards and credits stop working for the lesson.
Let some riders book first
Event hidden under Event availability hides a lesson from all riders, even those with the right tags: only you and your staff see it. To let current riders book the new season first, keep the lessons open and use a tag:
Give your current riders a tag such as Current riders.
On the new season's lessons, replace both smart tags in Tags – limit buying with that tag, and save with Only save changes to all events.
When their turn is over, add the smart tags back and save the same way.
More examples
Discounted Stablecards for some riders: see Create and sell Stablecards.
Lessons only Pass holders can book, such as riding club lessons: see Sell Passes for time-limited access.
If a rider can't book or buy
Check these in order.
The tags don't match. Switch on Show tags on the Events page and compare the lesson's tags with the rider's tags in Clients.
Only one lesson of the series has the tags. Save it again with Only save changes to all events.
A Stablecard, credit or Pass doesn't work. Check the tags on the rider's own card (client card, Cards tab). Editing a card for sale doesn't change cards already sold. See A Stablecard or Pass doesn't work for a lesson.
The rider can't see the lesson. Check that it isn't set to Event hidden. Depending on your stable's settings, riders without one of the lesson's tags may not see it either.
Riders who shouldn't book, can. All Users or All Stablecards is still on the lesson.
Still stuck? See A rider can't book a lesson, or message our team with the lesson's name and date, the rider's name and the card or Pass they tried.