If you can't log in to Hopoti, go through these checks in order, most common first. For the usual login steps and changing your email address, see Log in, reset your password or change your email.

Enter the email address of your Hopoti account and continue. If Hopoti asks for your password, you have an account with that address. If it offers to create a new account instead, there's no account with that address: check it for typos, or try another email address you use.

The password screen shows the name of the account. If it isn't the account you meant, for example on a shared device, select Log in to different account? and enter the right email address.

Try not to create a second account. Two Hopoti accounts stay separate and can't be joined later.

If you signed up with Google or Facebook, your Hopoti account has no password of its own. Log in with the same Google or Facebook button you used before. Hopoti doesn't have Sign in with Apple.

To log in with your email address instead, for example on a new phone, enter the email address of your Google or Facebook account, select Forgot password? and create a Hopoti password with the link we email you. If you signed up with Facebook a long time ago, your Hopoti account may use the older email address your Facebook account had then: try that one too.

Forgotten your password, or not sure you're typing it right? Enter your email address on the login page, select Forgot password? on the password screen and choose a new password with the link we email you. The link works for one hour. No email? Check all your email folders, spam included. Full steps: Log in, reset your password or change your email.

A child account in a family account doesn't need its own login. Log in to your own parent account and choose your child under Switch account in the menu in the top-right corner.

If your child's account has its own email address and password, your child logs in with those and can use Forgot password? too. You add or change your child's login details under Account settings > Family Accounts in your own account. You can be logged in to only one account at a time, so don't open different family accounts in separate browser tabs. See Set up a family account for your children.

If you can't use the email address on your Hopoti account and don't remember your password, we can help. Message our team in the chat with your name, your stable's name and the email address you think your account uses. Also message us if the password reset email doesn't arrive in any of your email folders.