You can ask us to delete your Hopoti account and your personal data for good. The request has to come from the account you want to delete, or from the email address on that account.
Deleting your account is final
A deleted Hopoti account can't be restored. When your account is deleted:
your future bookings are cancelled
your unused credits and Passes are lost
child accounts on your family account that don't have their own login are deleted too
your Hopoti Plus ends, if you have it
Ask us to delete your account
Log in to the Hopoti account you want to delete.
Open the menu in the top-right corner and select Account settings.
Go to Account Details and select Remove account.
You can also email support@hopoti.com from the email address on your Hopoti account and ask us to delete it.
Our team then processes your request and deletes your account and personal data.
Bookings, children, Hopoti Plus and Google or Facebook login
Open the section that fits you:
If you have future bookings or credits
If you have future bookings or credits
Deleting your account cancels your future bookings, and unused credits and Passes are lost. Before you ask us to delete it, use your credits, or give your bookings or Stablecard credits to someone else if your stable allows transfers. See Give a booking or Stablecard credits to someone else.
If you have children on your account
If you have children on your account
Child accounts without their own login are deleted with your parent account. If a child should keep their Hopoti account, give the child account its own login first. See Set up a family account for your children.
If you have Hopoti Plus
If you have Hopoti Plus
Your Hopoti Plus ends when your account is deleted. You can only manage Hopoti Plus from your own account, so cancel it before you ask us to delete the account. See Start, change or cancel Hopoti Plus.
If you log in with Google or Facebook
If you log in with Google or Facebook
Use the same steps: log in to Hopoti with Google or Facebook, then go to Account settings > Account Details > Remove account. If you'd rather email us, send your request to support@hopoti.com from the email address of the Google or Facebook account you log in with.
Frequently asked questions
Questions riders often ask about deleting an account:
Can my stable or someone else delete my account for me?
Can my stable or someone else delete my account for me?
No. Your stable can't delete your Hopoti account, and we can't delete an account at someone else's request. To make sure the right person is asking, the request has to come from the account itself or from the email address on it. If you want someone else's account deleted, they need to ask us themselves.