Clients always receive email messages regarding all purchases, invoices, bookings and cancellations made by themselves or a company. In addition, companies can also send separate email messages to their clients via Hopoti.
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There are different ways of sending an email to a client:
To multiple recipients on the Clients page click the Send messages button and select the recipients.
To a single client in the Client view click the Send a message button.
All clients of a lesson when editing an event click the Send a message to all clients of the lesson button.
All clients of the day via the Horse Assign click the Send a message to all clients of the day button below the tool icon.
All clients of a lesson via the Horse Assign click the Send a message to all clients of the lesson button in the drop down menu next to the lesson.
From Events â âŹď¸ Show more options (on the right), you'll find Send messages button. Select one or multiple events from your month, week, or day view to email everyone attending them â great for reminders, updates, or announcements.
Service or marketing messages
When you write a message you choose its type. Service messages concern your services â lesson changes, cancellations, practical information â and go to everyone you selected. Marketing messages go only to clients who have given marketing consent for that channel, so the recipient count is usually smaller. You can see how many clients will receive the message next to each type before you send it.
Pick the type that matches what you are actually sending. Marketing sent as a service message reaches clients who have opted out of marketing, which is exactly what the consent is there to prevent.
Sending and replies
The recipient of the message are automatically selected according to your choice. You can edit the subject and the actual message before sending it:
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You can also add an image to your message. Upload it straight from the message dialog and insert it into the email you're writing â there's no need to upload it somewhere else first.
The message will be sent to the clientsâ email addresses once you click the Send button. Please wait until all messages have been sent before you close the window. Any messages sent to family accounts will be sent to a guardianâs email address.
All messages will be sent separately to each recipient from the address no-reply@hopoti.com, so the recipients cannot see other recipients. Clients can reply to them, and replies go to the email address your stable has listed in its contact details on your stable page. Keep that address current so replies reach the right inbox.
Message history
You can see everything your stable has sent from the Customers page, under "Message history". It lists sent emails with the date, the sender, the subject, how many recipients each message reached, and how many were delivered, left unsent or failed. Click any row to open the message and read exactly what was sent. You can filter the list by channel â email, text message or all channels â and by date range.