Can't book a lesson at your stable? Go through these checks in order, most common first. Parents: also check whose account you're booking for.

Hopoti needs your rider details, such as your height, weight and an emergency contact, before you pay for a booking. Open the menu in the top-right corner, select Account settings and fill in Rider details. For a child, use Account settings > Family Accounts.

Your stable decides when online booking for a lesson closes. If it has set a closing time, the lesson shows "The booking closes" with the time and a countdown. After that you can't book online: contact your stable if you'd still like to come.

Your stable decides who can book each lesson. It can keep a lesson for certain riders, such as its own groups or Pass holders: if you aren't one of them, you see the lesson but can't book it, or don't see it at all. It can also lock a lesson, so you see it but can't book it, or hide it so only its staff see it.

Ask your stable if you think the lesson should be open to you. For lessons for Pass holders, see Buy a Pass or a gift card.

If your stable uses a Registration Form, you must sign it before you can book. The lesson then shows "Participation in the events requires acceptance of the Registration Form." Select Sign Registration Form, sign the form, then book. See Sign your stable's Registration Form.

A lesson can have a minimum level, shown as Skill level at least. If your level is lower, the lesson shows "Pay attention to your skill level" and you can usually still book.

Some stables let you book only lessons at or below your confirmed skill level. At these stables, until your level is confirmed, you can book only lessons at the lowest level (No experience, unless your stable uses its own titles). Set your level under Account settings > Rider details and ask your stable to confirm it. See Set your skill level.

Parents book for one child at a time. The button next to Continue booking shows whose account you're booking for: select it and choose your child under Switch account. Your child needs their own rider details, Registration Form and skill level. See Set up a family account for your children.

Can't find your Stablecard, or a booking your stable made for you? You or your child may have a second Hopoti account, for example one made with another email address. Log in with your other email address, or ask your stable which account it's on. Two Hopoti accounts can't be joined, but your stable can move bookings to the account you use.

These apply only to some lessons. Open the section that matches yours:

Contact your stable first: it decides who can book which lessons. If it looks like a problem with Hopoti, message our team in the chat with your stable's name, the lesson's name, date and time, your login email, who you're booking for and a screenshot of what you see.